gibaje Terms & Conditions

Introduction & Acceptance

These terms govern your use of the gibaje platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and gibaje ("gibaje", "we", "us", "the Platform"). They govern your access to and use of the gibaje website located at gibaje.app, including all casino games, sports betting services, promotions, bonus offers, payment processing, and customer support functions available through the platform.

By registering an account, making a deposit, placing a wager, or otherwise accessing any part of the gibaje platform, you unconditionally accept these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account. Your continued use of gibaje after any revision to these Terms constitutes acceptance of the updated version.

Key Platform Rules at a Glance

Six core commitments that govern every gibaje account

Eligibility & Account Registration

Who may open a gibaje account and what registration requires

To register and maintain an account on gibaje, you must satisfy all of the following eligibility conditions at the time of registration and on a continuing basis throughout your use of the platform:

• Age: You must be at least 21 years of age. gibaje reserves the right to request age-verification documents at any time. Where age cannot be confirmed, the account will be suspended until verification is complete.
• Accurate Information: All registration details — including full name, date of birth, mobile number, and payment method — must be accurate, complete, and kept up to date. Providing false information is grounds for immediate account termination.
• Single Account: Each individual may hold only one registered account on gibaje. Operating multiple accounts, whether personally or through third parties, constitutes a material breach of these Terms.
• Own Identity: You must register and play under your own identity. Accounts registered on behalf of another person are strictly prohibited. All payments must be made from a mobile money account or bank account registered in your own name.
• Legal Capacity: You must have the full legal capacity to enter into a binding agreement. If applicable laws in your jurisdiction prohibit or restrict online gambling, you must not use the platform.
• Not Self-Excluded: You must not be subject to a self-exclusion order, either one you have imposed on yourself through the platform or one imposed by gibaje following a responsible gaming review.

gibaje reserves the right to refuse registration to any applicant at its sole discretion, without being required to state a reason. Verification documents may include a national ID card, passport, or any other government-issued identification document. Failure to provide requested documents within 14 days of the request will result in account suspension.

Deposits, Withdrawals & Payments

Rules governing all financial transactions on the gibaje platform

gibaje processes all financial transactions exclusively in Bangladeshi Taka (BDT). Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳500. Minimum withdrawal amounts and processing times are detailed in the payments section of the platform help centre.

Bonuses & Promotions

General terms that apply to all gibaje bonus offers

gibaje offers welcome bonuses, reload bonuses, cashback promotions, seasonal offers (including Eid, Pohela Boishakh, BPL season, and Victory Day promotions), and other incentive programmes from time to time. Each individual promotion is governed by its own specific terms, which will be displayed at the point of offer. The following general bonus rules apply to all promotions unless a specific promotion explicitly states otherwise:

• Wagering Requirements: Bonus funds must be wagered a specified number of times before they or any winnings derived from them can be withdrawn. The applicable wagering multiplier is stated in each individual promotion's terms.
• One Bonus at a Time: Players may not hold more than one active bonus simultaneously unless a promotion explicitly permits bonus stacking. Attempting to claim multiple bonuses concurrently without authorisation will result in forfeiture of all bonus balances.
• Eligible Games: Not all games contribute equally to wagering requirements. Live casino games, slots, and sportsbook bets may contribute at different rates. Game contribution rates are listed in the specific promotion terms.
• Maximum Bet During Bonus: While a bonus is active, the maximum permitted bet per round or per event is ৳500 or the amount stated in the specific promotion, whichever is lower. Exceeding this limit may result in forfeiture of the bonus and any winnings accumulated during the breach.
• Expiry: Bonus funds that are not wagered within the specified validity period will be automatically removed from the account balance. Expired bonus funds cannot be reinstated.
• Abuse & Exploitation: gibaje actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using computer-assisted betting strategies to exploit bonus mechanics, and coordinating with other players to abuse referral programmes. Confirmed abuse will result in immediate account closure and forfeiture of all funds.

Game Rules & Sportsbook Terms

Rules that apply to casino games, live tables, and cricket/sports betting

All casino games available on gibaje — including Slots, Dragon Tiger, Jackpot Bingo, Live Baccarat, Roulette, Blackjack, and other live table games — are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Each game is governed by its own rules, which are accessible within the game interface. gibaje is not the game provider; we facilitate access to these games on behalf of the studios.

In any dispute regarding a game outcome, the records held on the gibaje and game-studio servers are considered definitive. Player-held screenshots or recordings are not accepted as evidence of a different outcome. All disputes must be submitted to gibaje support within 72 hours of the contested event.

Responsible Gaming & Age Restriction

gibaje is committed to safe, responsible, and adult-only entertainment

gibaje enforces a strict minimum age of 21 years for all platform users. We do not permit persons under 21 to register, deposit, play, or receive any promotional offer. If we have reason to believe an account holder is under 21, that account will be suspended immediately and all funds held pending age verification.

Every gibaje account includes responsible gaming tools: deposit limits (daily, weekly, and monthly), session time reminders, loss limits, temporary time-outs (ranging from 24 hours to 30 days), and permanent self-exclusion. Players who feel that gambling is negatively affecting their finances, relationships, or mental health are strongly encouraged to use these tools or to contact gibaje support to activate an immediate self-exclusion. For full details, visit the Responsible Gaming page.

Account Suspension & Termination

Circumstances under which gibaje may suspend or close your account

gibaje reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances — this list is not exhaustive:

• Breach of Terms: Any violation of these Terms, including but not limited to bonus abuse, provision of false information, operating multiple accounts, or facilitating third-party betting.
• Fraudulent Activity: Evidence or reasonable suspicion of fraud, money laundering, match-fixing, use of automated betting software (bots), or any other activity intended to defraud gibaje or other players.
• Age or Identity Concern: Failure to provide satisfactory age or identity verification within the requested timeframe.
• Responsible Gaming Trigger: Where gibaje's responsible gaming monitoring systems identify patterns consistent with problem gambling, the account may be restricted pending a welfare review.
• Regulatory or Legal Requirement: Where closing or restricting an account is required by applicable law, court order, or regulatory direction.

Where an account is closed due to a breach of these Terms, any bonus balances and winnings derived from bonus funds will be forfeited. Verified real-money balances (funds deposited from the player's own BDT payment account and not subject to any active dispute) will be returned to the player's registered payment method within a reasonable timeframe, subject to applicable anti-fraud and anti-money-laundering checks.

Limitation of Liability

The extent of gibaje's legal obligations to users of the platform

To the fullest extent permitted by applicable law, gibaje, its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the gibaje platform. This includes, without limitation: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services.

gibaje does not guarantee that the platform will be available continuously or free from errors, interruptions, or security vulnerabilities. Scheduled maintenance, emergency downtime, and third-party service disruptions (including game studio outages and payment gateway interruptions) may affect platform availability. gibaje will endeavour to provide advance notice of scheduled maintenance but is not liable for losses resulting from any period of unavailability.

Privacy & Data Use

How gibaje collects and uses your personal information

The collection, storage, and use of your personal data by gibaje is governed by the gibaje Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also accept the Privacy Policy in full. In summary, gibaje collects personal data solely for the purposes of account administration, identity verification, payment processing, fraud prevention, and responsible gaming monitoring. Your data will not be sold to third parties.

gibaje uses SSL encryption across all platform pages and payment transactions. Session data is stored securely and access is restricted to authorised personnel only. You have the right to request a copy of the personal data gibaje holds about you by contacting support at [email protected]. For full details of your data rights and gibaje's data retention practices, refer to the Privacy Policy.

Changes to These Terms

How and when gibaje may update these Terms and Conditions

gibaje reserves the right to amend, update, or replace these Terms at any time. When material changes are made, gibaje will provide reasonable notice to registered players via the email address or mobile number associated with their account, or by displaying a prominent notification on the platform. The "Last Updated" date at the top of this page will be revised to reflect the most recent revision.

Your continued use of the gibaje platform after the effective date of any updated Terms constitutes your unconditional acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and request account closure before the effective date of the changes. gibaje is not obliged to maintain previous versions of these Terms, though we will make reasonable efforts to provide a summary of material changes alongside any revision notice.